Data protection

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit the Hohetauern|guide WebApp. Personal data is all data with which you can be personally identified. You can find detailed information on data protection in our data protection declaration listed below this text.

Data collection on Hohetauern|guide

Who is responsible for data collection on this website?

The data processing on Hohetauern|guide is carried out by the operator of the WebApp. You can find their contact details in the imprint of the WebApp.

How do we collect your data?

On the one hand, your data is collected when you communicate it to us. This can, for example, be data that you enter in a contact form.

Other data is automatically collected by our IT systems when you call up the WebApp. This is primarily technical data (e.g. Internet browser, operating system or time of page access). This data is collected automatically as soon as you use our WebApp.

What do we use your data for?

Some of the data is collected to ensure that the WebApp is provided without errors. Other data can be used to analyze your user behavior.

What rights do you have with regard to your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time and free of charge. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address provided in the imprint if you have any questions about this or other questions on the subject of data protection. You also have the right to lodge a complaint with the responsible supervisory authority.

You also have the right to request that the processing of your personal data be restricted under certain circumstances. You can find details on this in the data protection declaration under "Right to restriction of processing".

Analysis tools and third-party tools

When you visit hohetauern|guide, your usage behavior can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your usage behavior is usually anonymous; the usage behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following data protection declaration.

You can object to this analysis. We will inform you about the options for objection in this data protection declaration.

2. General information and mandatory information

Data protection

We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this WebApp, various personal data is collected. Personal data is data with which you can be personally identified. This data protection declaration explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The responsible body for data processing by hohetauern|guide is:

Friends of the Hohe Tauern National Park

Hof 38, A-9844 Heiligenblut
Telephone: 0043 (0) 660 5213799
tauernfreund@hohetauern.at

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal notification is sufficient. ng by email to us. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)

If the data processing is carried out on the basis of Art. 6 Paragraph 1 Letter e or f GDPR, you have the right to object at any time to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims (objection pursuant to Art. 21 Para. 1 GDPR).

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purposes of direct advertising (objection in accordance with Art. 21 Para. 2 GDPR).

Right to complain to the competent supervisory authority

In the event of violations of the GDPR, those affected have the right to complain to a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to complain exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done if it is technically feasible.

SSL or TLS encryption

hohetauern|guide uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the WebApp operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.

Information, blocking, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data. You can contact us at any time at the address provided in the imprint with regard to this and other questions on the subject of personal data.

Right to restriction of processing

You have the right to request that the processing of your personal data be restricted. You can contact us at any time at the address provided in the imprint.

The right to restrict processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the check, you have the right to request that the processing of your personal data be restricted.

If the processing of your personal data was / is unlawful, you can request that the data processing be restricted instead of deleted.

If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of deleted.

If you have lodged an objection in accordance with Art. 21 Para. 1 GDPR, a balance must be struck between your interests and ours.

As long as it has not yet been determined t whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, these data may - with the exception of their storage - only be processed with your consent or for the assertion, exercise or defense of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

3. Data collection on hohetauern|guide

Cookies

hohetauern|guide sometimes uses so-called cookies. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies are used to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.

Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 Paragraph 1 Letter f of GDPR. The app operator has a legitimate interest in storing cookies to ensure technically error-free and optimized provision of its services. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this privacy policy.

Server log files

hohetauern|guide automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version

Operating system used

Referrer URL

Host name of the accessing computer

Time of the server request

IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6 Paragraph 1 Letter f of GDPR. The app operator has a legitimate interest in the technically error-free presentation and optimization of its website - for this purpose the server log files must be collected.

Contact form

If you send us inquiries via the contact form/email, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

Request by email, telephone or fax

If you contact us by email, telephone or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

The processing of this data is based on Art. 6 Para. 1 lit. b GDPR, provided that your request is related to the performance of a contract or for the implementation of pre-contractual the measures are necessary. In all other cases, the processing is based on your consent (Art. 6 Para. 1 lit. a GDPR) and / or on our legitimate interests (Art. 6 Para. 1 lit. f GDPR), as we have a legitimate interest in the effective processing of the enquiries addressed to us.

The data you send to us via contact enquiries will remain with us until you request us to delete it, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular statutory retention periods - remain unaffected.

Registration on hohetauern|guide

You can register on hohetauern|guide to use additional functions of the WebApp. We only use the data entered for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will reject the registration.

For important changes, such as in the scope of services or technically necessary changes, we will use the e-mail address provided during registration to inform you in this way.

The data entered during registration is processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent at any time. An informal message to us by e-mail is sufficient. The legality of the data processing that has already taken place remains unaffected by the revocation.

The data collected during registration will be stored by us for as long as you are registered on hohetauern|guide and will then be deleted. Statutory retention periods remain unaffected.

Data transfer upon conclusion of contract for online shops, retailers and shipping of goods

We only transfer personal data to third parties if this is necessary for the purpose of contract processing, for example to the company entrusted with the delivery of the goods or the credit institution commissioned with payment processing. The data will not be transferred to any other party or will only be transferred if you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 Paragraph 1 Letter b of GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures.

Third-party providers for bookings of ranger tours and tickets

For the bookable offers (ranger tours, tickets for the National Park Center, etc.), Hohetauern|guide integrates content/booking frames from third parties (booking platform: Feratel) and cannot guarantee or accept liability for the accuracy or completeness of the content or the data security of this content. Since we have no influence on the current and future design and content of the linked pages or on compliance with data protection regulations by third parties, we are not responsible for the content of the linked pages and do not adopt their content as our own. The respective data and data protection declarations of the booking platform are loaded in the booking process and the respective separate data protection declarations are shown.

The offers that can be booked online are imported directly from the Feratel booking platform www.feratel.at and all data is processed within it.

Feratel's data protection declaration: https://www.feratel.at/datenschutz/

4. Analysis tools

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5. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the hohetauern|guide, we need an e-mail address from you as well as information that enables us to check allow that you are the owner of the specified e-mail address and that you agree to receive the newsletter. Further data is not collected or only collected on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time. time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data you provide to us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you cancel your subscription. Data stored by us for other purposes remains unaffected.

6. Plugins, links and tools Homepage and online presence in social media

Google Web Fonts

hohetauern|guide uses so-called web fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.

Online presence in social media

We maintain online presences within social networks and platforms in order to communicate with customers, interested parties and users active there and to inform them about our services.

We would like to point out that user data may be processed outside the European Union. This may result in risks for users because it could, for example, make it more difficult to enforce user rights.

In addition, user data is generally processed for market research and advertising purposes. For example, user profiles can be created from user behavior and the resulting interests of users. The user profiles can in turn be used, for example, to place advertisements within and outside the platforms that presumably correspond to the interests of users. For these purposes, cookies are usually stored on users' computers in which the usage behavior and interests of the users are saved. Furthermore, data can also be stored in the usage profiles regardless of the devices used by the users (especially if the users are members of the respective platforms and are logged in to them).

The processing of users' personal data is based on our legitimate interests in effectively informing users and communicating with users in accordance with Art. 6 Para. 1 lit. f. GDPR. If users are asked by the respective platform providers to consent to the data processing described above, the legal basis for the processing is Art. 6 Paragraph 1 Letter a., Art. 7 GDPR.

For a detailed description of the respective processing and the options for objection (opt-out), we refer to the information provided by the providers linked below.

Also in the case of requests for information and the assertion of user rights, we would like to point out that these can be most effectively asserted with the providers. Only the providers have access to the user data and can take appropriate measures and provide information directly. If you still need help, you can contact us.

- Facebook page (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) based on an agreement on joint processing of personal data - Privacy Policy: https://www.facebook.com/about/privacy/, specifically for pages: https://www.facebook.com/legal/terms/information_about_page_insights_data , Opt-Out: https://www.facebook.com/settings?tab=ads and http://www.youronlinechoices.com

- Google/ YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) - Privacy Policy: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated

- Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) – Privacy Policy/Opt-Out: http://instagram.com/about/legal/privacy/.

Matomo

- Matomo. This is an open source tool for web analysis. Matomo uses so-called cookies. These are text files that are stored on your computer and that enable the BPA to analyze the use of its website. For this purpose, the information on usage obtained through the cookie is transferred to the server and stored so that usage behavior can be evaluated. Your IP address is immediately anonymized; this means that you remain anonymous as a user. The information generated by the cookie about your use of this website will not be passed on to third parties.

7. Payment provider

Stripe

hohetauern|guide uses for processing payments (member chaft Association of Friends, Donations, Project Support, etc.) uses the provider Stripe. Stripe's privacy policy explains how and for what purposes personal data is processed by Stripe in the context of payments. https://support.stripe.com/topics/privacy